Frequently asked questions

You can book by contacting us via e-mail, WhatsApp, Messenger, or Viber. You can also call the phone number provided on the website.

You can cancel your booking via the contact section of our website using the details contained in your confirmation email, WhatsApp, Messenger or Viber (where you have done the booking).

You can pre-pay your transfer booking on Drive Tour.If you want to avoid waiting at airports or ports or train stations it is recommended to book in advance for your private transfer by taxi, minivan or minibus.You can cancel the reservation up to seven days before the reservation date for a full refund. If you cancel the reservation later, we will refund 70% of your money.

Of course you can pay with your credit or debit card at the end of your transfer.

You can make changes to your booking up to 24 hours before your scheduled pick-up time. To amend your booking, log in to our website contact section using the details contained in your confirmation email, WhatsApp, Messenger or Viber (where you have done the booking).

Of course we have baby and child seats on request.

Of course, the driver can give you a receipt at the end of your transfer. If you need a tax invoice, please let us know in advance.

No. The price you pay is per car exclusively for you or your group.

All our vehicles are non-smoking.

All our vehicles are equipped with WiFi that you can use free of charge. Ask the driver for more information

We receive continuous updates on flight schedules and routes relevant to our customers. For this purpose, we ask you to give us all the information about flight numbers and dates or sailing dates and ship names when you book on the “Drive Tour”, so that we can be informed in time about possible delays or cancellations at the airports or ports. Our customers are not charged any additional fees for such delays and cancellations.In the event that you miss your flight or ferry or scheduled departure has been canceled due to adverse weather conditions, please contact us as soon as possible so that we can rearrange your booked transportation services to Drive Tour and maintain your reservation without additional cost charge.

Yes, please submit your new flight schedule as soon as possible through the contact section of our website using WhatsApp, Messenger or Viber. You can also call the phone number provided on the website.

If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion.

We do not charge for oversized luggage. However, if you will have very large luggage on your trip, please let us know in advance so that we can send a larger car if necessary.

Usually the meeting point is the airport arrivals terminals. We confirm the exact meeting point via email, WhatsApp, Messenger or Viber. The driver will be waiting at the airport arrivals terminal holding a sign showing your name. He will also know the booking details if he needs to contact you before the meeting.

Your chauffeur will be waiting for you at the arrivals terminal on the quayside where the ship vessel will dock when coming it in the port, holding a discreet sign with your name and our logo on it.

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email.

We operate our transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.

You can book your transfer and prepay the value of the transfer.

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